Global Capability Centers (GCCs) have undergone a profound transformation—evolving from cost-optimization outposts to strategic hubs for enterprise agility, innovation, and growth. As their roles evolve, one leadership capability is becoming indispensable: Cultural Intelligence (CQ).
In complex, multicultural markets such as India, the Middle East, Eastern Europe, and LATAM, CQ is not just a nice-to-have trait—it is strategic infrastructure.
What Is Cultural Intelligence and Why It Matters for GCC Leaders
Cultural Intelligence (CQ) is the capability to relate and work effectively across cultures. For GCC leaders, this extends far beyond surface-level awareness. It means being able to:
- Navigate decision-making and hierarchy differences between HQ and local teams
- Foster psychological safety in hybrid and virtual environments
- Anticipate and mitigate conflicts from cultural misinterpretation
- Build cohesion across time zones and regions
- Maintain local autonomy while enabling sea...
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